Last updated: June 22, 2025

This refund policy applies to services provided by NEXT PIXEL LTD (“we”, “us”, “our”), operating via the website nextpixel.pro. Our registered office is located at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.

1. Overview

At NEXT PIXEL LTD, we strive to provide the highest quality services to our clients. This refund policy outlines the circumstances under which NEXT PIXEL LTD may issue a refund, the process for requesting a refund, and the responsibility of NEXT PIXEL LTD in such circumstances.

 

2. Eligibility for a Refund – 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our services. If you are not fully satisfied, you may request a refund within 30 days of your purchase. Each request will be evaluated on a case-by-case basis as outlined below.

• Non-delivery of service: If we fail to start the agreed-upon service within the specified timeframe after receiving payment and all necessary information from you.
• Major issues with the service: If the delivered service is significantly different from its description or the specifications agreed upon in the project contract. You must provide clear evidence of these discrepancies.
• Cancellation before project commencement: If you cancel your order before we have started working on your project, you may be entitled to a partial or full refund, minus any administrative or transaction fees incurred.

Please note that refunds are generally not granted for:

• Change of mind after the project has commenced.
• Dissatisfaction due to expectations not communicated beforehand.
• Delays caused by a lack of cooperation or communication from your side.

 

3. Refund Request Process

To request a refund, please contact our support team at contact@nextpixel.pro within 14 days of service delivery or the date the issue arose.

Your request must include:

• Your name and contact details.
• Invoice number or project details.
• A detailed description of the problem and the reason for your refund request.
• Any supporting evidence (screenshots, documents, etc.).

We will review your request within 7-10 business days and inform you of our decision.

 

4. Refund Processing

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically between 5-10 business days, depending on your bank or payment processor’s policies.

 

5. Additional Notes on Refunds

Please note that refunds may be subject to deductions for transaction fees, administrative costs, or work already completed. NEXT PIXEL LTD reserves the right to apply reasonable handling or restocking fees when applicable.

 

6. Non-Refundable Services

Certain services may not be eligible for refunds. These include, but are not limited to:

• Services already rendered and approved by the client.
• Costs incurred from third parties (e.g., domain name purchases, hosting, software licenses).
• Consultation or advisory hours already provided.

7. Changes to the Refund Policy

NEXT PIXEL LTD reserves the right to modify this refund policy at any time. Any changes will be posted on this page.

8. Contact Us

If you have any questions about our refund policy, please contact us:

NEXT PIXEL LTD
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: contact@nextpixel.pro
Phone: +447441429600
Website: nextpixel.pro